Comparison tables are built by vendors, which means they list the questions the vendor wins on. Here are the ones worth asking instead, grouped by what each is actually protecting you from.
Take this list to every provider you are considering, including us.
What lands inside the signed file
This is the whole point, and it is the section people skim.
Is the finished document sealed, so that later modification is detectable? If the answer is vague, or is about how the platform stores the document rather than about the file itself, that is the answer.
What is in the audit record, and does it travel with the file? A trail that lives only in the vendor’s dashboard is a trail you lose the day you stop paying. Ask to see a real certificate page from a real signed document.
Can I verify a document without an account? You will one day need to prove something to a counterparty who is not your customer. If verification requires them to log in to your provider, it is not much use.
What happens to my documents if I leave? Ask for the export format and the notice period, in writing, before you are a customer rather than after.
What the signer experiences
Does the signer need an account? They should not.
Does the signer need to install anything? They should not.
Does it work on an older phone, on mobile data? Do not accept the answer. Test it, as described above: a real document, a real phone, a normal building.
What language does the signer see? Not just the marketing site. The signing page, the buttons, the error messages, and the notification email. Ask specifically about the emails, because that is the signer’s first touchpoint and it is the piece most often left in the vendor’s home language.
What happens when a signer gets stuck at eight in the evening? Support hours in a time zone eight hours away is a real answer, just not a good one.
How you pay, and to whom
In what currency am I invoiced? Being priced in euros or dollars means your cost moves with the exchange rate on a contract you cannot renegotiate.
Can I actually pay? Card-only billing excludes a great many businesses in this market. Ask whether mobile money and bank transfer are accepted.
Do I get an invoice my accountant can use? A receipt from a foreign entity is not the same as a local invoice, and the difference shows up at the end of the year.
What is metered, and what does it cost when I exceed it? SMS challenges and envelope volumes are commonly metered. Get the overage figure before you need it.
Who you are dealing with
Under what law would a dispute with this provider be settled, and where? For most international platforms the answer is a jurisdiction far away, and the practical meaning is that you have no realistic recourse.
Where are my documents stored, and can I be told? You may or may not have a strict requirement here. You should still know the answer, and a provider who will not tell you has told you something.
Is there an option to run this on my own infrastructure? For some organisations this is decisive and for most it is not, but it is worth knowing whether the door exists before you need it.
On certifications
You will see badges. Treat them as what they are: statements about a specific technical standard, usually a European or American one, assessed by a specific body.
A certification earned under European regulation is a real and meaningful thing about how a signature is constructed. It is not a statement about Guinean law, and a vendor implying otherwise is over-claiming. The useful question is not “are you certified” but “what does your certification cover, who issued it, and what does it mean for a document I need to defend here”. A provider who answers that precisely is more trustworthy than one with more badges.
Where we stand on these
To be concrete about the ones that are simply factual: Sedeya prices in Guinean francs, takes mobile money and bank transfer, invoices locally, and ships the full product in French and English. The top tier puts the whole product on your own infrastructure. What lands inside a signed file — the seal and the certificate page — is described on the e-signature product page.
Ask us the rest of the list directly. A provider that cannot answer a buyer’s checklist without a meeting is answering it.
General information, not legal advice. Pricing is published in Guinean francs, and contact reaches a person.